If you would like to return an item then please do so within 7 days of receipt for an exchange. Goods should be returned with proof of purchase. You have a legal obligation to take reasonable care of the products while they are in your possession.
To return your purchase, please contact sale@pineandoakvillage.co.uk first. Wrap the item in its original packaging and post it back obtaining a proof of posting or using tracked shipping. Ensure items are securely packaged. We aren’t responsible for your goods while in transit.
All goods orders canceled or returned with applied a 20% restocking fee.
All returns will be QC checked before a credit is issued.
Custom made items are not exchangeable or refundable.
